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When You are Ready, We are Ready

There is nothing we value more than our guests, our associates and our community. As we continue to navigate the COVID-19 pandemic together, Hotel NIA has evolved operations to provide the utmost of sanitation and health safety. In accordance with guidelines provided by the CDC, we constructed an operation plan that takes into account the complete guest experience from before you arrive until you head back home. Some of our services and amenities have changed. We want you to know what to expect before your next visit. 

LATEST UPDATE AUGUST 3, 2020:

San Mateo County health orders, effective as of yesterday, require the closure of gyms/fitness centers.  Hotel Nia implemented a modified operation plan accordingly, to ensure the health and safety of all our guests.  Thank you for your understanding and compliance.

Arrival
Early Check-In is Prohibited Regardless of Circumstances or Bonvoy Elite Status. Check-In Time is 3:00 PM.
Access to Swimming Pool or Other Hotel Amenities Prohibited Until Check-In Time at 3:00 PM.

Parking
Very Limited Number of Self-Parking Spaces Available for Hotel Guests at $20 Overnight. Parking is First-Come, First-Served.
Overflow Self-Parking is Available for a Fee in the Public Garage Next Door. Prevailing Rates Will Apply.  Garage is Not Affiliated with Hotel Nia.
Very Limited Self-Parking is Also Available On The Streets Surrounding The Hotel.
Valet Parking Temporarily Suspended.

Outdoor Heated Pool 
Registered Hotel Guests Only At The Pool - No Day-Use Visitors
Occupancy Limited for Safe Physical Distance - No More Than 12 People In the Pool and No More Than 30 People On The Pool Deck
Pool Access Restricted to Two Hour Time Blocks Per Day Per Room, Pool Time Reservation Required.  
Pool Time Reservations Will Be Made Upon Check-In At Guest Reception.  No Advance Pool Time Reservations Permitted.  Pool Time Reservations Are First-Come, First-Served.
Surfaces Sanitized Every Two Hours Before/After Guest Use.
Furnishings Arranged for Safe Physical Distance.
Hot Tub Temporarily Suspended.

From Arrival Through Departure
Face Coverings Are Required in Indoor Public Areas.
Physical Distancing Markers Throughout Hotel Must be Followed by Guests and Associates.
Surfaces Are Sanitized By Staff Throughout The Day.
Touchless Hand Sanitizers Are Located Throughout the Hotel.
Furnishings Are Arranged for Safe Physical Distance.
Associates Complete Commitment to Clean Certification, Daily Temperature Checks Before Work and Continuous Training on Well-being Protocol And Use of PPE.

Daily Housekeeping And In-Room Services
Before Guest Arrival, Room Is Cleaned and Sanitized, Then Kept Vacant Minimum 48 Hours.
Sanitizing Wipes Are Provided in Every Guest Room.
Housekeeping Will Not Be Provided, Exceptions Upon Request Only For Guests Staying Minimum 3 Nights.
All Non-Essential Items Have Been Removed From Guest Room (Coffee Maker, Bathrobe, etc.).  Some Of These Items Are Available Upon Request To Be Picked Up At Guest Reception.
Associates Are Prohibited From Conducting Guest Room Deliveries.

Dining
All Food and Beverage Outlets are Temporarily Closed.

Backyard Garden
24/7 Plenty of Outdoor Space to Relax, Read and Recreate With Safe Physical Distancing. 
Surfaces Are Sanitized By Staff Throughout The Day.
Furnishings Arranged for Safe Physical Distance.
Firepits Open with Advance Reservation, Sanitized Before Use.
S'Mores Kits Available For Purchase At Guest Reception.
Lawn Games Available To Borrow At Guest Reception, Sanitized Before Use.

Fitness Center 
Fitness Center Temporarily Closed.

Departure
Check-Out Time Is 12:00 PM.  Late Check-Out is NOT Permitted, Exceptions Permitted For Elite Bonvoy Members Only.

If you have questions, give us a call and we’ll work through it together.